Our Customer Reviews
Below are genuine reviews left by customers whose Saniflo’s have been repaired by us in the past
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Saniflo Engineers London.
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Our second time of asking for Steve's help, this time with our non-working Sanivite. Steve's response was very prompt, he kept us informed as to exactly when he would arrive and dealt with the job . Very friendly, efficient and helpful. Definitely to be recommended.
Thanks for your kind review, Donald had two machines to repair, one was a Sanivite and the other a Sanipack, both were fixed without the need for replacement estimated age of machines 10 years old.
Steve was terrific. Came round on time and fully masked up for Covid, fixed the machine within an hour, cleared up, and was a pleasure to chat to. Thank you very much!
Thanks for your kind review, Kate is a new customer do you had a problem with her 10-year-old Sanivite Pump cleaned it out fitted a few parts all working like brand-new again
Steve was great from start to finish, speedy communication (in the evening too).
I asked him to come and replace the Saniflo (as advised by another company), not only was his quote £1000 less, he didn't change it in the end as he could fix it. You can't say that much nowadays. So would definitely recommend and use again.
Thanks Patricia for your kind review, we always try to repair rather than replace, macerator pumps in most cases if not too old or have not been misused are repairable.
Steve was brilliant - knowledgeable, quick to respond and had our toilet up and running very swiftly. Strongly recommend!
Thanks for your kind review, Davids Saniflo was repaired within an hour!
Although Steve wasn't able to deal with my problem immediately because of pressure of work, he dealt with my issue efficiently and conscientiously. He was a very tidy worker, no mess and clean, as well as being friendly and understanding. Nothing sweeter than hearing the normal working of the Saniflo when he had repaired it! Well recommended for anyone else with a similar problem.
Thanks for your kind review it was a pleasure working for you.
Steve was great from the start, easy and quick to arrange an appointment. Was extremely knowledgable and was able to explain the system and what the minor issue was. I had been told by another engineer I would need a new system, Steve was able to pin point the issue and fix this, with a single new part. Great service from start to finish, I would highly recommend to anyone else.
Thanks for your kind review, it’s always worth getting a second opinion if the person you call out does not fill you with confidence. Most saniflo problems are easy to fix and yes they can repaired despite some companies say they cannot, always pays to get an expert to solve your saniflo problem first time.
Steve was easy to communicate with - came quickly, was very efficient and left everything immaculate. Also very safe - with mask, gloves, sanitiser etc. Can highly recommend him.
Thanks Ann for your kind review, Ann had a 4-5 year old Saniflo, it was taken apart, cleaned it, checked the parts all good, no problems found an will last many more years to come.
Steve came on the morning I phoned and repaired my Saniflo very efficiently. He had all the necessary spare parts with him and finished the job within an hour. Then he left everything clean and tidy. It was such a relief!
Thanks for your kind review glad to get you back up and running
Efficient ,friendly and confident service.
My saniflo now sounds better than it ever has done.
Recommend Steve +++
Thanks for your kind review Anne
I was very happy with work done, would recommend...Steve happily wore mask and gloves and sanitizer
Thanks for your kind review, Margarets saniflo was over 20 years old, just needed cleaning out and a couple of new parts and we made it work again.
Steve came out the day after I called. They were very professional and efficient. The place is spotless and you wouldn’t know they’d been here, except the Saniflo is working again! Very reasonable too. Will definitely recommend and use again. Thanks!
Thanks for your kind review, glad to get your Saniflo working again.
I called Steve and he was around the next day having kept me informed of his eta. He did a great, quick , thorough job and left everything tidy. He’s also a very friendly person. 100% recommended!
Thanks for your kind review, it was a pleasure working for you again.
Steve arrived pretty close to his estimated time and was cheerful and very competent did a great job and left working area nice and clean and I would recommend him to anybody.
Steve repaired our ensuite saniflow this week and we were delighted with his work. he left our place clean & tidy afterwards and clearly explained what had happened to require the repair. His communication prior to the job was great and he arrived bang on time. we would highly recommend him to others.
Thanks for your kind review Jonathan it was a pleasure working for you
2nd job which I asked Steve to do. After the successful job, he was very fair in his pricing and also tidied up everything to exactly how the bathroom was before, even disinfecting everything with the spray and wiping all the surfaces with dettol wipe. Great job, Steve!
Thanks for your kind review, it was a pleasure working for your family again.
I’ve used Steve several times both at my house and at my son’s flat. Quite simply he’s the best. Prior to finding him I’d had people of varying competence repairing my Saniflos from time to time. Steve knocks them all in to a hat.
Thanks for your kind review, its a pleasure working for you.
It was a very challenging job repairing a Saniflo in the guest bathroom with very limited access, requiring to deconstruct / reconstruct part of the bathroom furniture to access and rapair a badly damaged macerator. Steve came completely prepared with all the tools required, and got the job done in 3 hours. He was extremely knowledgeable and creative in figuring out the solution, but above all, he was very polite and gave the highest priority to the hygiene when working in our flat. Both my wife and I are a bit of a germophobe, but we were extremely satisfied with the end result as well as the whole experience. And he was very fair on the billing. Overall 100/100 rating. Cannot recommend Steve more highly. Thank you Steve.
Thanks for your kind review, yes it was very challenging due to lack of an access panel, but i do like a challenge.
Very pleased with the work carried out today by Stephen from City Handyman Ltd. Very thorough, giving explanations of work as it was carried out. Left everything clean and tidy.
Thanks for your kind review it was a pleasure working for you.
We have called on Steve a number of times over the years and highly recommend him. Steve has been able to see to any problems swiftly and efficiently, is incredibly knowledgeable and professional - and genuinely wants to help customers avoid costs. We completely trust him and he provides great advice, tips and links even! We wish it were possible to rate him more than 5 stars!
Thanks for your kind review, I told Claudine to switch the machine off for half hour as it was not pumping out properly, half hour later machine turned on and saniflo now working again, problem caused by soap suds probably from a high foam cleaning soap.
Steve was helpful, knowledgeable and professional. He sorted out my Saniflo problem for me and put in an isolator switch.. I will certainly be keeping his contact number for future occasions (should I need it).
Thanks for your kind review, Jackie is a new client, plumber told her that the rarely used from new Saniplus was unrepairable, fitted a new part and it now works again, it pays to use a specialist.